GetDown Foundation is committed to protecting your privacy. We collect only the information necessary to provide our WhatsApp Business API services, including your business credentials and contact data. Your information is never sold or shared with third parties. All data is securely stored and used solely to operate and improve our platform. By using our services, you agree to the terms outlined in this policy.
Privacy Policy
Effective Date: June 24, 2026
Company: GetDown Foundation
Website: https://getdownfoundation.in
1. Introduction
GetDown Foundation ("we", "our", "us") operates a WhatsApp Business API platform that enables businesses to send and receive messages through Meta's WhatsApp Business API. We are committed to protecting the privacy of our users, clients, and their customers. This Privacy Policy explains how we collect, use, store, and protect your information.
2. Information We Collect
We collect the following types of information:
Account Information
Full name and business name
Email address and mobile number
Google account details (used for login)
GST and business registration details (where applicable)
WhatsApp API Credentials
Meta App ID and App Secret
WhatsApp Business Account ID (WABA ID)
Phone Number IDs
Permanent Access Tokens
Usage Data
Campaign names, templates, and message content
Contact lists and phone numbers uploaded by you
Message delivery reports and campaign statistics
Login activity and session data
Technical Data
IP address and browser type
Device information
Webhook activity logs
3. How We Use Your Information
We use your information to:
Provide and operate the GetDown Foundation WhatsApp API dashboard
Send and receive WhatsApp messages on your behalf via Meta's API
Process and deliver your campaigns to your contact lists
Monitor system health and message delivery status
Respond to your support requests
Send platform notifications and service updates
Comply with legal obligations
4. WhatsApp Messaging and Meta
Our platform operates through Meta's WhatsApp Business API. By using our platform:
You agree to comply with Meta's WhatsApp Business Policy and Commerce Policy
You are responsible for ensuring your message content and contact lists comply with applicable laws
Message delivery, restrictions, and account status are subject to Meta's policies and decisions
We act as a technology provider and are not responsible for Meta's decisions regarding your WhatsApp Business Account
5. Data Storage and Security
All data is stored securely on our servers hosted in India
We use industry standard encryption for data transmission (HTTPS/SSL)
Access to your credentials and data is restricted to authorised personnel only
Your WhatsApp API credentials are encrypted in our database
We do not store the content of messages after delivery confirmation is received
6. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
With Meta/Facebook — to process WhatsApp API requests on your behalf
With service providers — hosting, email, and infrastructure partners who support our platform under strict confidentiality agreements
Legal requirements — if required by law, court order, or government authority
Business transfer — in the event of a merger or acquisition, with prior notice to you
7. Your Contact Lists
When you upload contact lists to our platform:
You confirm that you have obtained proper consent from those contacts to receive WhatsApp messages
You are solely responsible for compliance with applicable telemarketing and messaging laws
We process contact data only to deliver your campaigns
We do not use your contacts' data for any other purpose
8. Cookies
Our website uses cookies to:
Maintain your login session
Remember your preferences
Analyse platform usage to improve our services
You can disable cookies in your browser settings, though this may affect platform functionality.
9. Data Retention
Account data is retained as long as your account is active
Campaign and message logs are retained for 90 days
Upon account deletion, your data is permanently removed within 30 days
Backup copies may be retained for up to 60 additional days for security purposes
10. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Withdraw consent for data processing
Export your contact and campaign data
To exercise any of these rights, contact us at help.getdownaf@gmail.com
11. Children's Privacy
Our platform is intended for business use only. We do not knowingly collect information from individuals under the age of 18.
12. Third Party Links
Our platform may contain links to third party websites including Meta Business Manager. We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or platform notification. Continued use of our platform after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
GetDown Foundation
Prayagraj, Uttar Pradesh, India
Email: help.getdownaf@gmail.com
Website: https://getdownfoundation.in